Communication and Care
But good communication can easily descend into a list of manual chores: sending out rotas to staff, checking availability and letting family members know about changes to a service user’s schedule all take considerable time.
CarePlanner hugely simplifies these tasks, automating emailing and text message duties, and allowing staff to communicate via the mobile application.
Distribute rotas in a single click
Send alerts via SMS or in-app messages
Schedule alerts to specific users on a future date
Request availability via SMS - responses appear in dashboard
Sending Out Your Rotas
Care workers who have the mobile app installed will automatically see their new rota as soon as you make it available to them. Rotas are completely configurable. This ensures your communication contains just the information that your care workers need to see.
Checking Availability
In CarePlanner, clicking on an unassigned appointment brings up the option to send a pre-populated text message to your entire workforce, asking who would be prepared to cover the call.
Any replies to the message will go straight to your central messaging inbox, and pop up on the screen of any administrators logged in to the system.
Changes to Medication or Care Plans
If you need to communicate the change more urgently, you can add a prominent message to the screen of all users of the mobile. Or, for the most urgent changes, you can simply text all relevant care workers with the news. Whichever method you choose, CarePlanner makes communication easy.
Schedule Alerts
You can even assign these diary entries to a specific member of admin staff, and they will be reminded about each as an upcoming deadline.