Connect Instantly with Essex County Council

Connection lies at the heart of care, so we put it at the heart of our software.

CarePlanner’s Local Authority Interconnector ensures that all of your relevant appointment bookings and recorded actual times are sent automatically to the Local Authority, helping to streamline your billing.

Using electronic call monitoring, CarePlanner can accurately record your carers’ attendance at appointments in real-time, before storing this information for you and relaying it to the Local Authority.

CarePlanner can also generate detailed attendance and punctuality reports to help you review your appointments when and how you want to, keeping you informed on the metrics that matter most.

Join the Digital Evolution.

We already work with several providers in Essex, like Cera Care and the Royal Association for Deaf people, providing them with data connection solutions that save valuable time.


Instant Connection with ECC


Quick set-up


Multiple Electronic Call Monitoring Options


Detailed Reports

Interconnector Cera CarePlanner
RAD Local Authority Interconnector page

Connecting with the Local Authority

CarePlanner is designed from the ground up to be easy-to-use. Setting up your connection with the Local Authority is a straight forward, well-documented process, and you’ll always have a dedicated account manager at the end of the phone to assist you.

It’s a one-time operation as well – once you’re set up, the integration will work seamlessly in the background.

Essex County Council
Trustpilot Review about ECM
Trustpilot Review Support

Working Together

At CarePlanner we pride ourselves on the in-house support we provide to our customers.

We provide a dedicated Account Manager to every customer. They will be with you throughout your time with us, helping shape our system to perfectly meet your needs. From onboarding through to full operation, your Account Manager will be there to make sure you’re getting the best out of the system.

We also have a 24/7 support team who are always ready to help you should you need assistance. Sometimes things go wrong in life, and when they do you need people you can rely on: that’s exactly who our support team are.

We are incredibly proud of the customer experience and support our teams provide. You can see what our other customers think of us on Trustpilot.

Additional Features

Travel Payments

Choose how and when to pay/bill for mileage, at what rate, and based on exact distances and the time travelled.

Call Monitoring (ECM)

Know for certain that a carer has attended an appointment, and receive a warning if they haven’t arrived.

Invoicing and Payroll

One-click professionally branded invoice production and distribution. Customise timesheets for your staff.

***In Beta** eMARs

Set up detailed medication requirements for each service user. Never miss a medication delivery. Audit trail for all deliveries.

Third Party Integrations

Full integration with CM2000 should you require it. Additional integration with other platforms and API connection possible.

Record Keeping

Keep track of staff training, service user requirements and day-to-day incidents with CarePlanner’s thorough record keeping system.

Carer Mobile App

Keep your care staff in the loop with our dedicated mobile app for Android, iPhone and Windows Phone.

Powerful Reporting

Report on any aspect of your business, and easily export data to Sage, Sage Payroll or HRM systems.


Customise colours, permissions, dashboards, alerts – it’s easy to make CarePlanner your own.

Easy & Secure Access

Login from anywhere. 256-bit, online banking-grade security; accessible to your staff from anywhere on virtually any device.

Communication and Alerts

Keep in touch with care workers on the move. Send rota, or care requirement, changes and receive notifications in real time.
Can’t find what you’re looking for? Get in touch to find out more.

County Care

“The most recent update has really taken it to the next level, and they’re clearly a very forward-thinking company.”

Apollo Franchising

“The customer service has been brilliant. Really, really good. They’re so helpful. “

Proud to Care

“I’ve now got more time to support staff, be face-to-face with clients and their families, and offer a truly personal service.”

Charlesworth Community Care

“We’re safe in the knowledge that the software works and will keep ticking along. I’d have to rate it 9/10.”

SOS Homecare

“We’re now becoming a paperless company because we rarely have to print anything out”

NHS Woodfield 24

“We constantly have new referrals, whilst other patients pass away or need to increase their number of visits at very short notice. Frankly, I don’t know how we’d cope without CarePlanner “

Unit 2.2, Regional Rural Business Centre
Market Way, Bridgwater.