Connect Instantly with Essex County Council

Connection lies at the heart of care, so we put it at the heart of our software.

CarePlanner’s Local Authority Interconnector ensures that all of your relevant appointment bookings and recorded actual times are sent automatically to the Local Authority, helping to streamline your billing.

Using electronic call monitoring, CarePlanner can accurately record your carers’ attendance at appointments in real-time, before storing this information for you and relaying it to the Local Authority.

CarePlanner can also generate detailed attendance and punctuality reports to help you review your appointments when and how you want to, keeping you informed on the metrics that matter most.

Join the Digital Evolution.

We already work with several providers in Essex, like Cera Care and the Royal Association for Deaf people, providing them with data connection solutions that save valuable time.

Instant Connection with ECC

Quick set-up

Multiple Electronic Call Monitoring Options

Detailed Reports

Connecting with the Local Authority

CarePlanner is designed from the ground up to be easy-to-use. Setting up your connection with the Local Authority is a straight forward, well-documented process, and you’ll always have a dedicated account manager at the end of the phone to assist you.

It’s a one-time operation as well – once you’re set up, the integration will work seamlessly in the background.

Working Together

At CarePlanner we pride ourselves on the in-house support we provide to our customers.

We provide a dedicated Account Manager to every customer. They will be with you throughout your time with us, helping shape our system to perfectly meet your needs. From onboarding through to full operation, your Account Manager will be there to make sure you’re getting the best out of the system.

We also have a 24/7 support team who are always ready to help you should you need assistance. Sometimes things go wrong in life, and when they do you need people you can rely on: that’s exactly who our support team are.

We are incredibly proud of the customer experience and support our teams provide. You can see what our other customers think of us on Trustpilot.