Care 4 U 2 Day
Paul Hayes, Managing Director
Social care is defined by connection. These connections are particularly intimate in Home Care, as people open up their homes to the services, and the services in turn help people to feel more connected to their own communities. For a digital solution to be effective, it must understand the importance of these connections. That’s what Care 4 U 2 Day’s Managing Director Paul Hayes found when he looked for a new digital partner in 2017.
Built a partnership for the future
A Thoughtful Decision for Care 4 U 2 Day
Care 4 U 2 Day’s success is built on the experience of their team managers, and the preparation they put in when setting up the company.
“With CarePlanner you have a voice.”
“When we first started the process,” explained Paul, “it took us over two years to read and write our policies and procedures. The reason it took two years is because I had to have an understanding of what the regulations were.”
As part of this process Paul examined the possibility of using digital software to help them manage their business.
“So when we first started, within the first year, I designed our software myself. But after about 12 months, I knew that I had to change. We needed to have monitoring systems in there. That’s when [our previous system] approached us. Which looked good at the start, but when I started to use it, it was so complicated. We had to move away, so we stopped using it and went back to the old system which we had until 2017.”
Care 4 U 2 Day is a family run affair. Paul and his wife Paula have been the driving force of the service for years. Over time their daughters have brought their business experience to help grow the quality of the service they provide. This familiar, familial relationship frequently extends down the phone line when Paul calls us.
“It’s about relationships, businesses are built by people. When I speak to the [support team], when I have them on the phone, or when I forget things. They don’t make judgments, they’re always there to help and resolve problems.
“The [Support Team] are very good, never a problem. Every time they phone up and they want a password, I just wind them up all the time. This is a relationship that I have with them. It’s more helpful. They like it as well, because obviously I just wind them up all the time. That’s the relationship we built ever since 2017.”
“We constantly have new referrals, whilst other patients pass away or need to increase their number of visits at very short notice. Frankly, I don’t know how we’d cope without CarePlanner “