Connect Instantly with your Local Authority
Connection lies at the heart of care, so we put it at the heart of our software.
CarePlanner’s Local Authority Interconnector ensures that all of your relevant appointment bookings and recorded actual times are sent automatically to participating Local Authorities, helping to streamline your billing and administration.
For Local Authorities using other systems, we have a direct integration with CallConfirmLive (CM2000), and CSV exports tailored for use with the ContrOCC system.
We have a range of call monitoring options that can be used to accurately record your carers’ attendance at appointments in real-time.
But the information needn’t simply be the preserve of your local council’s compliance department – CarePlanner can generate detailed attendance and punctuality reports to help you review the metrics that matter.
Realtime connections with leading Local Authorities
Quick set-up
Multiple Electronic Call Monitoring Options
Detailed Reports
Real-time Integration
CarePlanner is designed from the ground up to be easy-to-use. Setting up your connection with the Local Authority is a straight forward, well-documented process, and you’ll always have a dedicated account manager at the end of the phone to assist you.
It’s a one-time operation as well – once you’re set up, the integration will work seamlessly in the background.
Information about carers, actual and rostered times and frustrated visits is synced to Local Authority systems in real-time, freeing you from uploading and downloading CSV files.
We’re already working with Hillingdon Borough Council and Essex County Council, and are looking forward to developing partnerships with more Local Authorities.
Working Together
We provide a dedicated Account Manager to every customer. They will be with you throughout your time with us, helping shape our system to perfectly meet your needs. From onboarding through to full operation, your Account Manager will be there to make sure you’re getting the best out of the system.
We also have a 24/7 support team who are always ready to help you should you need assistance. Sometimes things go wrong in life, and when they do you need people you can rely on: that’s exactly who our support team are.
We are incredibly proud of the customer experience and support our teams provide. You can see what our other customers think of us on Trustpilot.