Electronic Call Monitoring
If you’re like most of our customers, you’ll want a reliable Electronic Call Monitoring system (ECM) in order to know where all your care workers are at any given time. You’ll want to know this for their own safety, for the safety of your service users, for the quality of care that you deliver and for the efficiency of your business. With CarePlanner, you have no fewer than four cost-effective call monitoring solutions to choose from. All you have to do is to pick the one that works best for your business. And, of course, if you need some advice our support team is always on hand and happy to help.
Multiple monitoring methods
Works with or without a smartphone
Export call monitoring information
Get alerts for late attendance
Start-Stop logging via the CarePlanner Mobile App
Our simplest electronic call monitoring solution is for care workers to simply log when they start or end a call by tapping a button on the CarePlanner Mobile App. Even if they don’t have an internet connection at the time, the app will record the event and then upload it to CarePlanner system when signal returns. The duration of the appointment is recorded and can be viewed immediately by administrators. The mobile app will also record the care worker’s location at the time they pressed the button, which is then visible on a map in the CarePlanner system.
Call monitoring for the administrator
Whichever call monitoring option you choose for your care workers. Back in the office or at home, you’ll have access to a mine of useful information. Want to be alerted if a care worker hasn’t arrived at an appointment? Just tick a box and you’ll be notified by pop-up, email or text. Want to know how punctual your care workers have been this week? We’ve got a report that will tell you just that. Want to know where your care workers are at any given time? CarePlanner overlays their last known position on a map, based on call monitoring or GPS data.
Mobile Phones from CarePlanner
If you’d like to use the mobile app in your service but staff don’t have up-to-date mobile phones, then do get in touch. We have competitive mobile phone packages available, supplying you with exactly the right technology for mobile care work – including electronic call monitoring. Our Samsung J3 handsets offer:
- 5 inch HD display
- 16GB of storage
- 13MP camera
- NFC enabled and can be used with any of CarePlanner’s call monitoring options
- Unlimited minutes
- Unlimited text messages
- 1GB of data per unit, per month
Can’t find what you’re looking for? Get in touch to find out more.
“We constantly have new referrals, whilst other patients pass away or need to increase their number of visits at very short notice. Frankly, I don’t know how we’d cope without CarePlanner “