Case Studies

At CarePlanner we pride ourselves on delivering not just a best-of-breed product  but market-leading service and support. We feel this is borne out by our customer testimonials and case studies listed below.

Whether you’re interested in how much time CarePlanner will save you on day-to-day care rota scheduling, or invoicing for homecare hours, we are confident nothing tells of their experience better than our customers.

If you’re looking for a customer’s view on specific features or functionality, but you can’t find this below, feel free to get in touch. We’re always happy to connect you with a customer who can tell you first hand of their experience in using CarePlanner.

Alternatively, take a quick product tour to see some of CarePlanner’s highlights, or schedule a bespoke demo at a time which suits you and your team.

Need a different viewpoint?

With the following user base, we can provide an example of almost any scenario:

  • Over 2,000 care agencies
  • Over 30,000 admin users
  • Over 200,000,000 appointments

Apollo Franchising

“The customer service has been brilliant. Really, really good. They’re so helpful. I tell my franchisees – just ring the helpline”

7-fold increase

in franchise size

Quality Home Care Aneta Profile Image

Quality Home Care

“I’m always happy to work together on a system. You know, the invoices, the timesheets. It’s so simple and straightforward.”

£45,000 saved a year

On admininstration costs 

Konstantin Saracen Care Profile

Saracen Care

“I’m very proud of what we’ve achieved with CarePlanner as it has allowed us to grow organically”

Saved time and increased reach of service

utilising the full suite of CarePlanner features

Amon Winserve Care Profile

Winserve Care Services

“I have made CarePlanner the core of my business”

Continually Growing in Size

scaling up alongside CarePlanner at their pace

Nexus Care Tinga Profile

Nexus Care Services

“The key unique thing about CarePlanner is it’s simplicity”

Improved Person Centred Care 

With CarePlanner’s specifically tailored approach to their service

Westmorland Care Russell Crossley Profile

Westmorland Care

“CarerPlanner has grown also, as we have grown. And that’s really nice to see.”

5 fold Increase

in franchise size

Care 4 U 2 Day Paul Hayes Profile

Care 4 U 2 Day

“CarePlanner are unlike our experience with previous systems”

Built a Partnership for the Future

Working directly with our teams to find solutions together

Abney & Baker Jan Profile

Abney & Baker

“We used to rely on manual extracts, manual uploads, and imports, it just wouldn’t be feasible. It would require a person to be responsible for it every day”

Hours of Admin Saved Everyday

By utilising our API

County Care

“The most recent update has really taken it to the next level, and they’re clearly a very forward-thinking company.”

35 hours saved

per week on rota generation

Barry Stephenson - Continuity Healthcare

Continuity Healthcare

“In short, CarePlanner now sits at the centre of our business, giving us vital control measures and a significants part of the structure we need”

CQC Rating now Good

Improved from Requires Improvement

Your Care and Support Adrian Profile

Your Care and Support

“Once you get the rotas in there, and you’ve got it as a rolling rota, it saves masses of time”

Saved £700 a month

On office administration costs

Charlesworth Community Care

“We’re safe in the knowledge that the software works and will keep ticking along. I’d have to rate it 9/10.”

70% time reduction

producing invoices and timesheets

Ladies in Waiting Andrew Crabtree

Ladies in Waiting

“In terms of our interaction with you guys, it’s instantaneous, it’s brilliant, it’s responsive”


Found extraordinary customer service

SOS Homecare

“We’re now becoming a paperless company because we rarely have to print anything out”

11 days a month

saved on finance duties

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Unit 2.2, Regional Rural Business Centre,
Market Way, Bridgwater
TA6 6DF, United Kingdom