Customisation in Care
Customisation in care is crucial. That’s because if there’s one thing that’s common to all social care organisations it’s that no two are the same. Many provide outstanding care, but they do so in ways that have taken years to refine and develop, and many registered managers are rightly proud of their own recipes.
At CarePlanner, we respect that diversity. In fact, we encourage it! We’ve built our system to be as flexible as possible, whilst still providing plenty of assistance along the way if you find yourself in unfamiliar territory.
Your system; your setup
Filter by region
Customise colours
Lock down permissions
User Permissions
To support this, the CarePlanner system offers a whole suite of granular permissions which can be applied to your admin users, giving you complete control over what your staff can see, do and change.
The system is very powerful – with just a few clicks you can set up an on-call role with the ability to make changes to a daily roster and create diary entries for clients, but not to be able to change rolling schedules or to edit other people’s diary entries.
And don’t forget, every action performed in CarePlanner is logged and recorded, so finding out who made what changes is never more than a few clicks away.
Regional Differences
CarePlanner keeps these situations logical and manageable. The system allows you to assign any carer or client to multiple regions, and move them between regions whenever you choose. You can then choose to filter by region, and the filter stays in place regardless of whether you are viewing a roster, generating invoices or entering the details of a local GP.
Colour Preferences
What colour says ‘unassigned appointment’ to you? Red? Orange? Black? We tried to guess… and then gave up! Instead, we gave our users the choice to pick colours for the key informational elements of our graphical rosters.
It’s a little thing that can make a big difference in the life of a busy rota administrator, and helps to highlight calls that might otherwise go unallocated.
Customisation in care is crucial, but it can also be creative!
Data types
The beauty of the CarePlanner system is that you can be up-and-running and creating your first rota in minutes. But after you’ve used the system for a while you’ll want to start entering some ‘default’ settings for certain areas. When you reach this stage, CarePlanner is there to help.
You can set up preset appointments (such as the “morning call”, the “lunch call” and the “tea call”), which not only pre-populate the appointment form with the correct times, but also add any required care tasks.
You can add contacts that are shared across multiple clients (there’s no point adding the details of that day centre multiple times just because several of your clients attend).
You can create regular training session types and then book multiple carers onto the sessions in one go.
You can even add your own bank holidays to the system, which will then trigger enhanced pay rates if appropriate. Customisation in care planning features allows you to shape the way you record and report data.
Warnings & Alerts
There are always times when things don’t go to plan, and care provision is no different. When it happens, you want to be alerted as soon as possible so that you can act to put things right. Therefore, customisation in care provisions can be incredibly useful.
CarePlanner gives you the opportunity to be alerted as a result of a number of conditions, ranging from a carer running five minutes late for an appointment through to key care tasks not being performed.
You can choose who should receive the alert, when and how (SMS, email or on-screen). You can even choose to receive alerts via SMS only for your high-risk service users.
Supporting Franchises
Franchise owners can request the same standard reports from each of their franchisees, making administration and monitoring considerably simpler.