At CarePlanner, we pride ourselves on market-leading support.

Our support team is available between 9:00am and 5:30pm Monday to Friday and support calls are free.

Emergency out-of-hours support is available 24 hours a day, 7 days a week.

The support team offer phone support and a live ticketing system for file sharing to help understand and resolve your problems as quickly as possible.

Over the years, we’ve probably had every request possible – so there’s a wealth of knowledge and experience from which to answer your concerns quickly and accurately.

Our support hotline is available on:

+44 (0) 117 214 0585

or you can email us at

[email protected]


Training is arranged as part of the setup process, within a few days from requesting a license.

CarePlanner is so intuitive many users get started with it after an initial demo. However, we offer comprehensive training for all customers as a matter of course.

Training sessions can be recorded and supplied as a video for future reference if required.

For more information about training and getting started, please see our getting started section.

Unit 2.2, Regional Rural Business Centre,
Market Way, Bridgwater
TA6 6DF, United Kingdom