Working at CarePlanner

Working with CarePlanner is a great decision. CarePlanner is a rapidly growing SAAS provider in the social care sector. We have built a powerful, easy-to-use system that allows home care agencies to manage their staff, look after their service users and keep on top of their finances for a fixed monthly cost. With thousands of customers using our software to help support some of the most vulnerable people in our society. We’re looking for talented individuals to join our team and help us maintain, develop and improve our software and processes to better serve the sector we support. You can find out more about our job vacancies here.


Independently verified 'Great Place to Work'


Over 2,000 home care agencies use our software


Together, they roster appointments for over 90,000 carers...


...and look after over 135,000 people who draw on care


Can you help us do more?

Great place to work badge

Our Core Values


We conduct ourselves in an honest and ethical way with everyone we do business with. And we don’t go in for the ‘hard sell’ because we don’t promise what we can’t deliver. We genuinely believe our system leads to better care quality, and we’re proud to stand by that claim.

Quality Core Value

We maintain rigorous standards, no matter how big or small the project. We start from a baseline of common sense, and feedback loops and team retrospectives show us how to improve. Sharing that knowledge with each other and acting on it is essential for achieving great results for our clients.

Teamwork Core Value

We share a mutual trust with each other. Our best work isn’t produced by individuals, but as individuals working as a team. There’s no ‘us and them’. We enjoy collaborating and supporting each other, and even more importantly we enjoy sharing and learning from each other.

Professionalism Core Values

We’re all accountable for our own actions. Our strong work ethic is reflected in doing an excellent job, all of the time. If we fail to do that, we examine why and then try to do better. It’s the least that those working in social care should expect from us.

Empathy Core Values

We operate with respect and consideration, being sensitive to the experiences and feelings of others. Empathy is what connects us and drives a great culture. Social care operates with empathy at its very core, and it also helps drive great products.

Us At Work

Hybrid Working with CarePlanner

Our flexible hybrid working model allows colleagues to manage their own schedule, splitting their time between working from home and one of our offices in either Bristol or Bridgwater in a way that works best for them.

Most of our colleagues are now working from home 3 or 4 days per week, but we do have people who prefer to come into the office every day – either is fine with us!

While we are happy for people to base themselves wherever they feel happier and most productive, we do expect everyone to attend key team meetings in person as we believe developing strong personal relationships with your closest colleagues is really important.

We also expect new starters to spend more time in the office when they first join as we believe that onboarding is best done face to face and gives new starters a better feel for CarePlanner and how we do things.

Wherever someone chooses to work from, it is essential we consistently meet our clients needs. Our approach adopting and supporting a flexible hybrid working is based on the following:

Support from Managers

Support from Managers

Great Technology

Great Technology



Mutual Trust & Respect

Mutual Trust

Open & Honest Communication

Open Conversation

You may want to ask more about hybrid working if you decide to apply for a role with CarePlanner.

What our Colleagues say…

“Currently, I work from home most of the week although I pop to the office for team meetings twice per month. I actually enjoy going to the office as I like the camaraderie of my colleagues and I find team meetings motivate me. Saying that, when I’m at home, I can really concentrate and focus on my role, knowing that if I have a question, our slack channel offers a speedy response from either my manager or colleagues.

“Personally, hybrid working enables me to spend quality time with my family during the week as I haven’t got a lengthy commute. And I now keep more of my salary as I’m not spending it on daily travel.

“My wellbeing has also improved as hybrid working ensures I get a positive work-life balance.“

Benefits of Working With Us

Investment + Growth We can only grow if you do. That’s why we offer a competitive salary, pension scheme, provide on-the-job learning and offer you regular professional development opportunities.

Investment and Growth

Physical + Mental Health Our Health Plan covers routine medical expenses, such as dental and optician appointment fees and gives you access to a virtual GP. We realise how important it is to have good mental health. Our employees have access to professional counsellors through our Employee Assistance Programme and look out for one another as colleagues – we’re all human after all!

Working Parents Your family is a vital part of your wellbeing. That’s why we offer enhanced maternity and paternity pay and have a ‘family-friendly’ ethos.
Working Parents
Time Management
Time – your way We offer flexible start times, running from 7am – 10am (for some posts). You’ll receive 22 days leave plus Bank Holidays per annum.
Home + Office Your home office should be functional and a good place to work. We’ll give you a hi-spec machine and whatever equipment you need to ensure you have a safe, comfortable workstation. You’ll enjoy a combination of remote working and time spent in one of our well-equipped offices – the best of both worlds!
Home & Office
Culture & connection
Culture + Connection Check-ins throughout your employment are our ‘bread & butter’ – from your first day and beyond. Even if you’re working from home, you’ll have team colleagues and a Team Leader to connect with.

Wellbeing & You We have a committed Wellbeing Team that has a calendar of activities and information sharing throughout the year. Everyone is an individual and we believe that it’s our differences that make us unique.

Wellbeing & you
Tech for Good
Tech for Good The tech sector is booming – we get that – but not much of it aims to bring wider benefits to society and its most vulnerable groups. Working at CarePlanner means building a product that really does benefit those working on the front line of care.


Unit 2.2, Regional Rural Business Centre,
Market Way, Bridgwater
TA6 6DF, United Kingdom