SOS Homecare

Chris Atherton, Director of Business Improvement

SOS Homecare has been serving Greater Manchester since 1994, and now boasts 200 staff providing 3,700 hours of domiciliary care each week. Chris Atherton has been operating as Director of Business Improvement since 2012, and it’s his job to oversee financial growth and enhancements to quality of service.

As such, when team members reported difficulties with the rostering system, he looked for alternatives…

11 Days a month saved on finance duties

The Problem

“It was very difficult to make changes on the previous software; it couldn’t cope with edits and the rotas would be out of sync,” says Chris. “It wasn’t user-friendly at all, and we ended up duplicating a lot of work.” 

This is a common sentiment that customers report with previous systems, and we’re proud that CarePlanner has changed the way things are done.

“It was very difficult to make changes on the previous software; it couldn’t cope with edits and the rotas would be out of sync.”

“When you open the dashboard, all of the stats and information – such as the number of hours of care we’re delivering – are right there. It’s an excellent reporting tool.”

The Solution

Our platform is internet-based, and edits are automatically updated across the board. This makes for easier management, freeing up time to focus on other aspects of the business. 

“We can access the system on any device, which makes for much easier monitoring, and our carers use smartphones to check-in at appointments.

 “When you open the dashboard, all of the stats and information – such as the number of hours of care we’re delivering – are right there. It’s an excellent reporting tool.”

“When you open the dashboard, all of the stats and information – such as the number of hours of care we’re delivering – are right there. It’s an excellent reporting tool.”

The Solution

We understand what users want, and always listen to customer feedback.

Chris comments: “The CarePlanner team offer a personal service, and really embrace ideas on where improvements can be made. We’ve suggested a couple of things, and they’ve been implemented on the next update. 

“It’s completely changed how we operate. It makes for much easier monitoring, and we can even input staff training modules onto the system, which ensures we’re fully up-to-date with compliance.

“We’re now becoming a paperless company because we rarely have to print anything out. CarePlanner gets 9/10 from me, and I’m looking forward to future updates and even more functionality.”

“We’re now becoming a paperless company because we rarely have to print anything out. CarePlanner gets 9/10 from me, and I’m looking forward to future updates and even more functionality.”

County Care

“The most recent update has really taken it to the next level, and they’re clearly a very forward-thinking company.”

Apollo Franchising

“The customer service has been brilliant. Really, really good. They’re so helpful. “

Proud to Care

“I’ve now got more time to support staff, be face-to-face with clients and their families, and offer a truly personal service.”

Charlesworth Community Care

“We’re safe in the knowledge that the software works and will keep ticking along. I’d have to rate it 9/10.”

NHS Woodfield 24

“We constantly have new referrals, whilst other patients pass away or need to increase their number of visits at very short notice. Frankly, I don’t know how we’d cope without CarePlanner”

11th Floor, Colston Tower, Bristol, BS1 4XE