CarePlanner Cookie Policy

Background (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it.

Please read this Cookie Policy carefully and ensure that you understand it. When you first visited Our Site, you will have been asked to make a decision about the types of Cookies you were happy to accept. If you wish to change your choices, you can do so by clicking the button below.

1.  Definitions and Interpretation

  1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”), the UK Data Protection Act 2018 and other relevant legislation;
“Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018; and
“We/Us/Our” means Care Planner Ltd t/a CarePlanner, a limited company registered in England under company number 08274960 whose registered address is Unit 2.2 Regional Rural Business Centre, Bridgwater, Somerset TA6 6DF.



2.  Information About Us

  1. Our Site is owned and operated by Us.
  2. Our VAT number is 160733621.
  3. Our Data Protection Officer can be contacted by email at [email protected], or by post at Our registered address.
  4. We are registered with the Information Commissioner’s Office, registration ID  ZA301465.

3.  How Does Our Site Use Cookies?

  1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and Personal Data is protected and respected at all times.
  2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for the purposes of analytics and advertising conversion tracking. For more details, please refer to section 4 below.
  3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

    1.    Strictly Necessary Cookies – A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
    2.    Analytics Cookies – It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
    3.    Functionality Cookies – Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
    4.    Targeting Cookies – It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.
    5.    Third Party Cookies – Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
    6.    Persistent Cookies – Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
    7.    Session Cookies – Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


  4. Cookies on Our Site are not permanent and will expire as indicated in the table below.
  5. For more details of the Personal Data that We collect and use, the measures we have in place to protect Personal Data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
  6. For more specific details of the Cookies that We use, please refer to the table below.

4.  What Cookies Does Our Site Use?

    1. The following first party Cookies may be placed on your computer or device:
Name of Cookie Purpose & Type Strictly Necessary Expiry
__hs_cookie_cat_pref Remembers that you have agreed to the use of cookies on our site yes 390 days
tk_tc, wordpress Identifies whether you are are a visitor or website administrator yes When the browsing session ends
CONSENT Remembers what consents you have granted for services that rely on cookies yes 365 days
_uetsid, _uetvid Bing Universal Analytics Cookies. no 30 mins
hubspotutk Hubspot visitor tracking cookie. Passed to Hubspot upon form submissions and used to deduplicate contacts. no 13 months
__hssc Hubspot session cookie. Works together with the __hstc cookie. no 13 months
__hstc The main Hubspot tracking cookie. Contains domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) no 13 months
_ga_* Used to persist session state no 365 days
_ga Used to distinguish users no 2 years
_gid Used by Google Analytics to store and count pageviews no 1 day
_gac_gb_* Used to track campaign related information, notably if you have arrived on Our Site from one of our Google Ads campaigns no 90 days
__hssrc Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. no End of browser session
_gcl_au Used by Google Ads to track and store conversions no 90 days


  1. The following third party Cookies may be placed on your computer or device:
Name of Cookie Purpose & Type Provider Strictly Necessary Expiry
1P_JAR Google advertising and tracking cookie Google no 31 days
NID Google preferences cookie Google no 184 days
gwcc Google website call conversions tracking cookie, which allows us to track phone calls made from a website visitor. Google no 90 days
SID, SIDCC, SSID, HSID Google security cookies Google yes 2 years


Cookies added by Microsoft’s Bing search engine to ascertain the success of our Bing adverts Microsoft no 1 year

IDE, DSID, FLC, AID, TAID, _gads, exchange_uid

Google re-marketing cookies to show you CarePlanner ads when on other sites Google no 1 year
DV Google user-preferences cookie Google no 7 minutes
__cf_bm Cloudflare rate-limiting cookie Hubspot no 20 minutes


  1. Our Site uses analytics services provided by Google, Inc. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
  2. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
  3. The cookies used by Our analytics service(s) are listed in the tables in section 4.
  4. Our site also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
  5. The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.If you wish to opt out of the tracking applied by Google’s cookies, you can manage your ad settings in your Google account here

5.  Consent and Control

  1. When you visit our site, you will see a banner alerting you to our use of Cookies. The banner allows you to consent to cookies, reject all cookies or customise which cookies you will accept.
  2. If you do not consent to our use of Cookies, you can choose to disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  3. The links below provide instructions on how to control Cookies in all mainstream browsers:

    1.    Google Chrome:
    2.    Microsoft Internet Explorer:
    3.    Microsoft Edge: (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
    4.    Safari (macOS):
    5.    Safari (iOS):
    6.    Mozilla Firefox:
    7.    Android: (Please refer to your device’s documentation for manufacturers’ own browsers)


6.  Changes to this Cookie Policy

  1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.
  2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7.  Further Information

  1. If you would like to know more about how We use Cookies, please contact Us at [email protected], or by post at Our registered address
  2. For more information about privacy, data protection and our terms and conditions, please see our Privacy Policy.

Last updated: 07/12/2021


Unit 2.2, Regional Rural Business Centre,
Market Way, Bridgwater
TA6 6DF, United Kingdom